By purchasing from this website, you agree to the following terms and conditions. Please read them carefully before placing your order.

Shipping and Delivery

We ship with GLS (within Denmark) and UPS (for Europe). For international shipping outside Europe, please contact us directly.

• Please allow 1-3 business days for delivery within Denmark and 2-5 business days within Europe after your order has been processed.
• ZOMA is not responsible for products that are damaged or lost during transportation.

Products and Prices

We strive to provide accurate product information, including pricing and availability. However, prices and availability are subject to change without notice.

• All prices are displayed in Danish Krone (DKK) and include VAT.
• We do our best to ensure that product images and descriptions are accurate. However, we cannot guarantee that your screen will display colors or details perfectly.

Orders and Payments

Once you’ve placed your order, make sure your personal details, such as name, address, and payment information, are entered correctly. After submitting your order, you will receive a confirmation email with your unique order number.

• You agree to pay the full amount at the time of purchase.
• We accept secure payments via Visa, Mastercard, and other methods listed on our website.
• Any additional customs fees, taxes, or duties for international orders outside the EU are the customer’s responsibility.
• We reserve the right to cancel orders due to incorrect pricing, product description errors, or suspected fraud.

Returns and Refunds

As a small business selling unique vintage mules, we only have one piece of each item. Therefore, we do not accept returns based on stains, incorrect fit, or personal preference.

• We only accept returns if the item is not as described or arrives damaged.
• If you wish to make a return, please contact us within 14 days of receiving your order. Items must be returned in their original condition with all tags attached.
• Refunds will be processed to the original payment method and may take up to 14 business days after we receive the returned item.
• Return shipping costs are your responsibility unless the item is defective or there was an error in the order.

Claims

All items are covered by Danish Sale of Goods Law, giving customers 24 months to file a complaint for defective items. Complaints for defects not caused by wear and tear, negligence, or improper use are eligible.

Sustainability

At ZOMA, we are committed to reducing our environmental impact. We encourage thoughtful purchasing decisions and hope you carefully consider your item and agree with its description before completing your order.

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of ZOMA and is protected by Danish and international copyright laws. Unauthorized use or reproduction of any content is prohibited without prior written consent.

Liability

ZOMA is not liable for any damages or losses resulting from the use of our website or products, except in cases of negligence or breach of these terms. Our liability will not exceed the purchase price of the product in question.